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Book: CSRs: hand-holders and 'hammers'.(A View From The Press Box)(Skills of customer service representatives): An article from: National Underwriter Property & Casualty-Risk & Benefits Management
Author: Sam Friedman
Published By: The National Underwriter Company
Book: Time, Volume Pressures Hamper CSRs.(customer service representatives; insurance industry)(Brief Article): An article from: National Underwriter Property & Casualty-Risk & Benefits Management
Author: Karen Flaherty
Published By: The National Underwriter Company
Book: How CSRs can make or break an agency.(Award Winner's Tip)(customer service representatives): An article from: National Underwriter Property & Casualty-Risk & Benefits Management
Author: Ruth E. Phillips
Published By: The National Underwriter Company
Book: CSRs help clients survive hard market. (Cover Story: Claims Services Review).(customer service representatives): An article from: National Underwriter Property & Casualty-Risk & Benefits Management
Author: Suellyn Boastick
Published By: The National Underwriter Company
Book: Who is watching the clock? (customer service representatives): An article from: Doors and Hardware
Author: Kara A. Jensen
Published By: Door and Hardware Institute
Book: Make-or-break CSRs.(A View From The Press Box)(Customer service representative)(Morrell Agency in Magnolia): An article from: National Underwriter Property & Casualty-Risk & Benefits Management
Author: Sam Friedman
Published By: The National Underwriter Company
Book: CSR Rewarded For Going The Extra Mile.(customer service representative)(Brief Article)(Column): An article from: National Underwriter Property & Casualty-Risk & Benefits Management
Author: Ruth E. Goodwin
Published By: The National Underwriter Company
Book: Customer Service Representative
Author: Kathryn A. Quinlan
Published By: Lifematters
Book: Employee and customer perceptions of service in banks: teller and customer service representative ratings.: An article from: Human Resource Planning
Author: James H. Reynierse, John B. Harker
Published By: Human Resource Planning Society
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